國立臺灣大學
工商管理學系暨商學研究所
Business Administration , National Taiwan University
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James J. Jiang
Ph.D. PhD, University of Cincinnati, U.S.
Office : Building II, College of Management 1116
Tel : 02-33661051
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E-mail : jjjiang@ntu.edu.tw
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Research Field
• IT Project Management
• Digital Transformation: IT Program Management
Research Field Summary
Digital transformation is important in today's business environment, bringing changes to society and industries through the use of digital technologies. Digital transformation is a process that triggers significant changes in physical attributes by combining information, computing, communication, and connectivity technologies, thereby improving the processes for targeted entities. As shown in the diagram below, the emergence of new digital technologies disrupts existing business environments and consumer behaviors, compelling enterprises to adopt new digital transformation and digital business strategies as responses. In digital strategies, enterprises decide on suitable new digital technologies, use these technologies to enable the enterprises, and open up new paths for value creation, thereby realizing the benefits of the enterprise's digital strategy.

IT program management steps and DT proccess

A Program is a collection of multiple interdependent projects. Program Management involves the integrated management of multiple projects within an organization in a coordinated manner, aimed at achieving the program's strategic objectives at the organizational level. The management lifecycle of an IT program includes four phases: program identification, defining the program, program delivery, and program closure:
1. The identification phase begins after the IT strategic objectives of the enterprise are established, where an internal committee or senior leadership team assesses which IT activities should be initiated to achieve these IT strategic objectives.
2. The defining phase enters the planning stage of the IT program, which includes defining the desired outcomes of the IT program, its organizational structure, and assigning leaders for each IT project.
3. The core task of the delivery phase is the delivery of IT capabilities and the realization of benefits.
4. Finally, the closure phase involves evaluating the benefits realized, analyzing problems encountered in program management, and summarizing experiences. If the expected benefits are not realized, the option to continue with the same IT program or to analyze the reasons for failure and start a new IT program is available.
The diagram below is an example of the management lifecycle of a digital transformation program.

IT program management lifecycle


Digital transformation is essentially a topic of IT program management. IT program management can be applied at various stages of the digital transformation process. To realize the strategic objectives and expected benefits of an enterprise's digital transformation strategy, a series of projects such as training for employees' digital skills, digital infrastructure deployment, and digitalization for supply chain processes are planned. These projects are aimed at realizing the benefits of an enterprise's digital transformation program. IT program management can coordinate the management of multiple interdependent digital projects (such as digital strategy decision management, stakeholder management, digital benefits management, digital governance) to deliver integrated benefits that cannot be realized by managing single projects alone.

I am particularly interested in using IT program management to explain the problems and challenges faced by enterprises during the digital transformation process, to propose best practices for digital transformation, and to translate practical phenomena into theoretical frameworks that open up future research in IT program management theories.
Education
• PhD, University of Cincinnati, U.S.
Courses
• Digital Transformation: IT Program Management
• IT Project Management
• Research Design and Academic Writing
Honors
2023 Association of Information Systems (AIS) Fellow
2022 Distinguished Professor, NTU
2016 Outstanding Research Awards, NTU
2015 Foundation for the Advancement Outstanding Scholarship
2013 Fu-Bon Chair Professor, NTU
2009 - 2013 Distinguished Chair Professor, NTU
Experience
2013 - 迄今 National Taiwan University, Distinguished Professor
2009 - 2013 Australian National University, Australia, Distinguished Professor (E2)
2001 - 2009 University of Central Florida, U.S., Research Professor
1997 - 2001 Louisiana Tech University, U.S., Associate Professor/Max Watson Professor
1992-1997 Grand Valley State University, U.S., Assistant Professor
　 　
Journal Editorship 　
2018 - 迄今 Editor-in-Chief: Pacific Asia Journal of the Association for Information Systems (AIS flagship journal in the Pacific Asia)
2015 - 2020 Senior Editor: Journal of the Association for Information Systems (Top 4 IS journal)
2013 - 2015 Senior Editor: MIS Quarterly (Top 4 IS journal)
2014 Senior Editor (Special Issue): Journal of Management Information Systems (Top 4 IS journal)
Conference Paper
No Data Available
Journal Paper
  1. Tsai, J. C. A., Klein, G., Carol, S. & Jiang, J. J., 2024, Information Elaboration and Coopetition: Participation in the Replacement of Legacy Systems, IEEE Transactions on Engineering Management, 71, 2683 - 2697. (SSCI, 國科會生產與作業管理期刊評鑑 #20, 臺大管院傑出期刊).
  2. Zheng, Y., Wu, J., Houng, W., Jiang, J.J., & Ren, H., 2024, Coordination Resistance in Cross-Functional NPD Projects: The Moderating Role of Temporal Leadership, IEEE Transactions on Engineering Management, 71, 2138-2152. (SSCI, 國科會生產與作業管理期刊評鑑 #20, 臺大管院傑出期刊).
  3. Lei, Y., Wu, J., & Jiang, J. J., 2024, Shared Mental Models and Boundary Management Activities in New Product Development: A Perspective on Multiteam Systems, IEEE Transactions on Engineering Management, 71, 1073-1085. (SSCI, 國科會生產與作業管理期刊評鑑 #20, 臺大管院傑出期刊).
  4. Wu, J., Jiang, J. J., & Klein, G., 2023, On the Road to Digital Transformation: A Literature Review of IT Program Management, Project Management Journal, 54(4), 409-427. (SSCI, 臺大管院甲等期刊).
  5. Lei Y., Wu, X., & Jiang, J., 2023, An Empirical Investigation of the Antecedents and Consequences of Integration Team Ambidexterity in Multiteam Systems-Based Projects, IEEE Transactions on Engineering Management, Early Access. (SSCI, 國科會生產與作業管理期刊評鑑 #20, 臺大管院傑出期刊).
  6. Jiang, J. J., 2023, From Information Technology Projects to Digital Transformation Programs: Research Pathways, Project Management Journal, 54(4), 327-333. (SSCI, 臺大管院甲等期刊).
  7. Zhang, J., Jiang, R., Wu, X., & Jiang, J. J., 2023, The moderating role of enterprise social media functionalities on employees' social-related use during work time, Information & Management, 60, 103770. (SSCI, 國科會IS領域期刊評鑑 #9, 臺大管院優良期刊).
  8. Tsai, J. C. A., Jiang, J. J., Klein, G., & Hung, S. Y., 2023, Task Conflict Resolution in the Design of Legacy Replacement Systems, Journal of Management Information Systems, accepted. (SSCI, 國科會IS領域期刊評鑑 #3, 臺大管院傑出期刊).
  9. Jiang, J.J., Klein, G., and Muller, R., 2022, Mixed-Methods Research for Project Management Journal, Project Management Journal, 53(3), 215-218. (SSCI, 臺大管院甲等期刊).
  10. Tsai, J. C. A., Jiang, J. J., Klein, G., & Hung, S. Y., 2022, Legacy Information System Replacement: Pursuing Quality Design of Operational Information Systems, Information & Management, 59(2), 103592. (SSCI, 國科會IS領域期刊評鑑 #9, 臺大管院優良期刊) .
  11. Tsai, J. C. A., Wu, X., Klein, G., & Jiang, J. J., 2022, Goal Equivocality and Joint Account of Meaning Creation in an Enterprise System Program, Information Systems Management, 39(1), 82-97. (SCI, 國科會IS領域期刊評鑑 #29, 臺大管院優良期刊).
  12. Fernandez, W., Klein, G., Jiang, J.J., & Rasheed, M. K., 2022, Integration Networks in IT-Enabled Transformation Programs, International Journal of Managing Projects in Business, 15(6), 913-937. (SSCI, 臺大管院甲等期刊).
  13. Ma, V., Houng, W., Klein, G., & Jiang, J.J., 2022, Social interdependencies as facilitators of cooperative learning in new product development: The moderating effect of technological novelty, Expert Systems with Applications, 195, 116619. (SCI, 臺大管院優良期刊).
  14. Zhang, J., Guo, J. E., Jiang, J., Wu, X., & Jiang, R., 2021, Moderating effect of requirements uncertainty on task interdependence and NPD performance, Industrial Management & Data Systems, 121(2), 456-477. (SCI, 臺大管院優良期刊).
  15. Stock, G. N., Tsai, J.C.A., Jiang, J.J., & Klein, G., 2021, Coping with Uncertainty: Knowledge Sharing in New Product Development: An Organizational Information Processing Perspective, International Journal of Project Management, 39(1), 59-70. (SSCI, 臺大管院優良期刊).
  16. Wu, X. S., Huang, W., Jiang, J. J., Klein, G., & Liu, S., 2020, Boundary Buffering: Limiting Interference and Information Leakage in Design Teams, International Journal of Operations and Production Management, 40(3), 293-313. (SSCI, 國科會生產與作業管理期刊評鑑 #15, 臺大管院優良期刊).
  17. Jiang, J. J., Huang, W., Klein, G., & Tsai, J. C. A., 2020, The Career Satisfaction of IT Professionals with Mixed Job Demands, IEEE Transactions on Engineering Management, 67(1), 30-41. (SSCI, 國科會生產與作業管理期刊評鑑 #20, 臺大管院傑出期刊).
  18. Jiang, J. J., Klein, G., & Chang, J. Y. T., 2019, Teamwork behaviors in implementing enterprise systems with multiple projects: Results from Chinese firms, Journal of Systems and Software, 157, 110392. (SCI, 國科會IT領域期刊評鑑 #13, 臺大管院優良期刊).
  19. Pee, L. G., Jiang, J. J., & Klein, G., 2019, E-store Loyalty: Longitudinal Comparison of Website Usefulness and Satisfaction, International Journal of Market Research, 61(2), 178-194. (SSCI, 臺大管院優良期刊).
  20. Chang, J. Y. T., Jiang, J. J., Klein, G., & Wang, E. T. G., 2019, Enterprise system programs: Goal setting and cooperation in the integration team, Information & Management, 56(6), 103137. (SSCI, 國科會IS領域期刊評鑑 #9, 臺大管院優良期刊).
  21. Jiang, J. J., Klein, G., & Fernandez, W., 2018, From Project Management to Program Management: An Invitation to Investigate Programs Where IT Plays a Significant Role, Journal of the Association for Information Systems, 19(1), 40-57. (SSCI, 國科會IS領域期刊評鑑 #4, 臺大管院優良期刊).
  22. Pee, L. G., Jiang, J. J., & Klein, G., 2018, Signaling Effect of Website Usability on Repurchase Intention, International Journal of Information Management, 39, 228-241. (SSCI, 國科會IS領域期刊評鑑 #14, 臺大管院優良期刊).
  23. Jiang, J. J., Klein, G., Tsai, J. C. A., & Li, Y., 2018, Managing Multiple-Supplier Project Teams in New Software Development, International Journal of Project Management, 36(7), 925-939. (SSCI, 臺大管院優良期刊).
  24. Goode, S., Lin, C. H., Tsai, J. C. A., & Jiang, J. J., 2015, Rethinking the Role of Security in Client Satisfaction with Software-as-a-Service (SaaS) Providers, Decision Support Systems, 70, 73-85. (SCI, 國科會IS領域期刊評鑑 #10, 臺大管院優良期刊).
  25. Parolia, N., Chen, J. V., Jiang, J. J., & Klein, G., 2015, Conflict Resolution Effectiveness on the Implementation Efficiency and Achievement of Business Objectives in IT Programs: A Study of IT Vendors, Information and Software Technology, 66, 30-39. (SCI, 臺大管院優良期刊).
  26. Goode, S., Lin, C., Fernandez, W. & Jiang, J. J., 2014, Exploring Two Explanations of Loyalty in Application Service Provision, European Journal of Operational Research, 237(2), 649-657. (SSCI, 國科會生產與作業管理期刊評鑑 #6, 臺大管院優良期刊).
  27. Jiang, J. J., Chang, J. Y. T., Chen, H. G., Wang, E. T. G., & Klein, G., 2014, Achieving IT program goals with integrative conflict management, Journal of Management Information Systems, 31(1), 79-106. (SSCI, 國科會IS領域期刊評鑑 #3, 臺大管院傑出期刊).
  28. Beranek, P., Klein, G., & Jiang, J. J., 2014, Building user engagement for successful software projects: Meaningfulness, safety, and availability, Pacific Asia Journal of the Association for Information Systems, 6(3), 1-20. (ESCI, 國際資訊系統學會亞太區旗艦期刊).
  29. Chang, J. Y. T., Jiang, J. J., Klein, G., & Wang, E. T. G., 2014, Do too many goals impede a program? A case study of enterprise system implementation with multiple interdependent projects, Information & Management, 51(4), 465-478. (SSCI, 國科會IS領域期刊評鑑 #9, 臺大管院優良期刊).
  30. Shih, S. P., Lie, T., Klein, G., & Jiang, J. J., 2014, Information Technology Customer Aggression: The Importance of an Organizational Climate of Support, Information & Management, 51(6), 670-678. (SSCI, 國科會IS領域期刊評鑑 #9, 臺大管院優良期刊).
  31. Shih, S. P., Jiang, J. J., Klein, G. & Wang, E., 2013, Job Burnout of the Information Technology Worker: Work Exhaustion, Depersonalization, and Personal Accomplishment, Information & Management, 50(7), 582-589. (SSCI, 國科會IS領域期刊評鑑 #9, 臺大管院優良期刊).
  32. Chou, T. Y., Chou, S. C. T., Jiang, J. J, & Klein, G., 2013, The Organizational Citizenship Behavior of IS Personnel: Does Organizational Justice Matter?, Information & Management, 50(2-3), 105-111. (SSCI, 國科會IS領域期刊評鑑 #9, 臺大管院優良期刊).
  33. Parolia, N., Jiang, J. J., & Klein, G., 2013, The presence and development of competency in IT programs, Journal of Systems and Software, 86(12), 3140-3150. (SCI, 國科會IT領域期刊評鑑 #13, 臺大管院優良期刊).
  34. Parolia, N., Klein, G., & Jiang, J. J., 2013, Exploring the Impact of Team based Reward on Project Performance in Outsourced System Development, International Journal of Information Technology Project Management, 4(4), 82-92. (ESCI).
  35. Klein, G., Jiang, J. J., & Cheney, P., 2009, Resolving Difference Score Issues in Information Systems Research, MIS Quarterly, 33(4), 811-826. (SSCI, 國科會IS領域期刊評鑑 #1, 臺大管院頂尖期刊).
  36. James Jiang, 2008, 以上只列以國立台灣大學為名發表的文章, 　.
Book
  1. 江俊毅、黃偉、Gary Klein、吳曉松, 2021, 組織策略執行：專案管理的視角. 臺大出版中心.
  2. James Jiang, Gary Klein, Wayne Huang, 2020, Projects, Programs, and Portfolios in Strategic Organizational Transformation. Business Expert Press.
Book Paper
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Technical Report
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Other
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