講者姓名：Prof. Kai Chi (Sam) Yam (Chair Professor at the National University of Singapore Business School)

題目：Friend or Foe? The consequences of interacting with new technologies as an employee, a follower, a believer, and as a student

時間：10月16日(一) 12:30-14:00

地點：管理學院一館R916

報名網址：https://docs.google.com/forms/d/e/1FAIpQLScFpcbcnRkzrJhB2yzouvXAMc099uQ48bLGL7c4DmbEmldZDw/viewform

Abstract: Robots and AI are increasingly part of everyday life. They help serve food, man hotels, make hiring decisions, and even give sermons. In this talk, I will first present a few recently published papers; findings suggest how humans feel about them remains complicated. While we tend to enjoy being served by robots, we dislike working with them and for them. Then, I will present two papers on the new frontier of human-robot interaction – how we interact with machines as a believer. Using historical and cross-cultural data from millions of individuals, we find that the rise of AI can explain religious decline across nations, American metropolitan areas, and among individuals. This effect has significant workplace implications – a decline in religiosity is associated with decreased prosocial behavior and increased unethical behavior and workplace incivility. Furthermore, using a natural experiment in a recently automated Buddhist temple in Japan and a fully randomized experiment in a Taoist temple in Singapore, we consistently show that robot preachers are viewed as less credible than human preachers. This lack of credibility explains reductions in religious commitment after people listen to robot (vs. human) preachers deliver sermons. These findings demonstrate an important barrier to automation in occupations where credibility-enhancing displays (rather than just competence) are imperative. Our studies also suggest that escalating religious automation may produce widespread religious decline, even though many cases of religious automation are designed to do the opposite to counteract religious decline. A final set of working papers will demonstrate how students, especially those from lower class, might be harmed by interacting with AI.

Bio:

Dr. Kai Chi (Sam) Yam is Provost’s Chair Professor at the National University of Singapore Business School, where he also serves as Head of the Department of Management and Organization. Sam received his PhD in Organizational Behavior from the University of Washington. He has published over 60 papers in premier management and psychology journals. In 2022, he won three early career awards, including the Janet Taylor Spence Award for Transformative Early Career Contributions from Association for Psychological Science, the Distinguished Early Career Contributions Award (Science) from Society for Industrial and Organizational Psychology, and the Early Career Achievement Award from Academy of Management Human Resources Division.