JOURNAL OF SERVICE RESEARCH 2019 Best Article Award, co-authored with Roland T. Rust “Artificial Intelligence in Service,” JOURNAL OF SERVICE RESEARCH, 21(2), 155-172
SERVSIG 2019 Best Services Article Award, co-authored with Roland T. Rust “Artificial Intelligence in Service,” JOURNAL OF SERVICE RESEARCH, 21(2), 155-172
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (JAMS) Sheth Foundation 2017 Best Paper Award (finalist), co-authored with Roland T. Rust “Technology-Driven Service Strategy,” 45(6), 906-924, 2017
SERVSIG 2017 Best Services Article Award (one of the four finalists), co-authored with Roland T. Rust “Technology-Driven Service Strategy,” JOURNAL OF THE ACADEMY OF MARKETING SCIENCE 45(6), 906-924.
Best Paper Award (runner-up), The Service Science Section of the Institute for Operations Research and the Management Sciences (INFORMS), co-authored with Chekitan S. Dev (Cornell) “Growing the Service Brand,” 2014
Highly Commended Award for the JOURNAL OF SERVICE MANAGEMENT 2013 Robert Johnston awards, the article co-authored with Bart Lariviere et al. “Value Fusion: The Blending of Consumer and Firm Value in the Distinct Context of Mobile Technologies and Social Media,” 24(3), 268-293. 2013
Finalist for the Harold H. Maynard Award, for best theory article, 2013, for the article co-authored with Roland T. Rust “Optimizing Service Productivity” which appeared in the March 2012 (Vol. 76, No. 2) issue of JOURNAL OF MARKETING
玉山學術獎, College of Management, National Taiwan University, 2012
Best Paper Award (second place), The Service Science Section of the Institute for Operations Research and the Management Sciences (INFORMS), “Optimizing Service Productivity,” 2010
Distinguished Research Fellow, Center for Excellence in Service, Robert H. Smith School of Business, University of Maryland, 2011-Present
International Research Fellow, Centre for Corporate Reputation, Oxford University, 2019-Present
Elected Chair-Elect/Cluster Chair, Service Science Section, INFORMS, 2018-2019
American Marketing Association (AMA) SERVSIG Regional Officer for Asia, 2016-Present
Association for Information Systems (AIS) VP of Asia Pacific Region, 2016-2019
Chair, Service Science Section, INFORMS, 2014
Conference Co-Chair (with A. Parasuraman and Katherine N. Lemon), FRONTIERS IN SERVICE CONFERENCE, Taipei, Taiwan, 2013
Program Co-Chair (with V. Sambamurthy and Gabe Piccoli), INTERNATIONAL CONFERENCE ON INFORMATION SYSTEMS (ICIS 2012), Orlando, Florida, USA, 2012
Editor, Journal of Business Ethics (Financial Times 50 Journals), special issue on AI and Ethics, 2019-Present
Associate Editor, JOURNAL OF SERVICE RESEARCH (Sage), 2017-Present
Associate Editor, INFORMATION & MANAGEMENT (Elsevier), 2012-Present
Area Editor, IJRM (Elsevier), 2018-Present
Associate Editor, COMMUNICATIONS OF THE ASSOCIATION FOR INFORMATION SYSTEMS, 2015-Present
Huang, Ming-Hui, William Rand, and Roland T. Rust, 2016, Don’t Do It Right, Do It Fast? Speed and Quality of Innovation as an Emergent Process, International Conference on Information Systems (ICIS) 2016, (Dublin, Ireland).
Huang, Ming-Hui, Roland T. Rust, 2016, Service Strategy, Thought Leaders in Service Marketing Strategy Conference 2016, (Paris, France).
Huang, Ming-Hui and Chekitan s. Dev, 2014, Service Branding: What Drives Brand Equity?, 2014 Oxford Reputation Symposium, (Oxford, United Kingdom).
Huang, Ming-Hui and Michael Trusov, 2020, Customer Satisfaction Underappreciation: The Relation of Customer Satisfaction to CEO Compensation, International Journal of Research in Marketing, 37(1).
Huang, Ming-Hui and Chekitan S. Dev, 2020, Growing the Service Brand, International Journal of Research in Marketing, Online first.
Huang, Ming-Hui, Roland T. Rust, and Vojislav Maksimovic, 2019, The Feeling Economy: Managing in the Next Generation of AI, California Management Review, 64(4), 43-65.
Huang, Ming-Hui and Roland T. Rust, 2019, Engaged to a Robot? The Role of AI in Service, Journal of Service Research.
Huang, Ming-Hui and Roland T. Rust, February 2018, Artificial Intelligence in Service, Journal of Service Research, 21(2), 155-172, most downloads.
Huang, Ming-Hui and Roland T. Rust, January 2017, Technology-Driven Service Strategy, Journal of the Academy of Marketing Science, 45(6), 906-924.
Huang, Ming-Hui, February 2017, Technology in the Frontline: From Dumb to Thinking to Feeling (in Rafaeli, Anat, Daniel Altman, Dwayne D. Gremler, Ming-Hui Huang, Dhruv Grewal, Bala Iyer, A. Parasuraman, and Ko de Ruyter, “The Future of Frontline Research: A Glimpse through the Eyes of, Journal of Service Research, 20(1), 91-99.
Marinova, Detelina, Ko de Ruyter, Ming-Hui Huang, Matthew Meuter, Goutam Challagalla, February 2017, Getting Smart: Learning from Technology Empowered Frontline Interactions, Journal of Service Research, 20(1), 29-42.
Rust, T. Roland and Ming-Hui Huang, June 2014, The Service Revolution and the Transformation of Marketing Science, Marketing Science, 206 - 221.
Huang, Ming-Hui, Roland T. Rust, October 2013, Should Your Business Be Less Productive?, MIT Sloan Management Review.
Huang, Ming-Hui and Roland T. Rust, August 2013, IT-Related Service: A Multidisciplinary Perspective, Journal of Service Research.
Huang,Ming-Hui, Eric T.G. Wang, February 2013, Marketing is from Mars, IT is from Venus: Differing Worldviews and Relationship Management Effectiveness, Decision Sciences.
Rust, T. Rust and Ming-Hui Huang, March 2012, Optimizing Service Productivity, Journal of Marketing, 47 - 66.
Huang, Ming-Hui, Roland T. Rust, January 2011, Sustainability and Consumption, Journal of the Academy of Marketing Science, 40 - 54.
Huang, Ming-Hui,Eric T. G. Wang, Abraham Seidmann, 2008, A Price Mechanism for Knowledge Transfer: An Empirical Test of Competing Theories, Journal of Management Information Systems, 79 - 108.
Huang, Ming-Hui, March 2006, Eliminate the Middleman?, Harvard Business Review, 33 - 37.
Huang, Ming-Hui, 2005, Web Performance Scale, Information & Management, 841 - 852.
Huang, Ming-Hui, 2005, Unequal Pricing in the Information Economy: Implications for Consumer Welfare, Journal of Business Ethics, 305 - 315.
Huang, Ming-Hui, 2003, Modeling Virtual Exploratory and Shopping Dynamics: An Environmental Psychology Approach, Information & Management, 39 - 47.
Huang, Ming-Hui, Shihti Yu, 2000, Gifts in Romantic Relationships: A Survival Analysis, Journal of Consumer Psychology, 179 - 188.
Rust, T. Roland, Ming-Hui Huang, February 2014, Handbook of Service Marketing Research, Edward Elgar Publishing Inc.
Rust, T. Rust, Ming-Hui Huang, February 2014, Service Marketing Research: Emerging Directions, Edward Elgar Publishing Inc, ( Handbook of Service Marketing Research ).
Rust, T. Roland, Ming-Hui Huang, January 2012, Service Marketing: Insights and Directions, Marketing Science Institute (MSI) Fast Forward Monograph.
Huang, Ming-Hui, January 2011, A Journey to Theorize Relationship Marketing, Emory University, ( Legends in Marketing: Shelby D. Hunt ).